Training Classes
A.C.T.-ing on Customer Objections
an MGIC Designs for Learning™ Class

How can you respond positively to customer objections, and reduce the number of objections they raise as well? “A.C.T.” quickly and turn what often becomes a conflict into a conversation.

Who Should Attend

Sales managers, sales associates

Format, Time Frame

Recorded on e-Train, 50 minutes

Classroom, 2 hours

Overview

In sales, there is nothing quite as daunting as the objection. The mere word can send shivers down the spine of a lesser salesperson. But managing and reducing the number of objections raised is easier than you might think – if you Acknowledge, Clarify and Take action — in other words, ACT quickly.

Join MGIC for a straight-forward workshop where you’ll learn to:

• understand why people object;
• minimize the potential for conflict when dealing with objections;
• differentiate between objections and indifference; and
• apply a proven strategy for handling objections using a three-step model.

Return to Recorded on e-Train page.

Return to Classroom page.

To schedule a classroom session, contact your MGIC Account Manager.